Platforms & Capabilities
Connexis’ open, scalable, flexible systems include: Technology Platforms
- Vehicle connectivity platform
- Redundant data network
- VoIP-based call dispatching system
Call Center Operations
- Smart call center. Automatically route calls to an agreed hierarchy of answering points, including customer-preferred dealership.
- Distributed call center. Call center and work-at-home agents located in the areas where owners live and use their vehicles.
- Mission critical call center. Reliable, high-caliber emergency service infrastructure and staff.
Professional Services
- Telematics software customization
- System integration
- Telematics service operations
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Voice & Data Services
Voice Services
- Local knowledge. A highly distributed group of agents provides unmatched local knowledge to your drivers.
- Operator-based telematics, including emergency, roadside assistance and concierge services.
- Customer service. Direct support for your drivers’ service issues, or technology support for your customer service personnel.
Data Services
- Flexible billing.
Connexis can help you engage and qualify a wide range of third-party service providers to serve your customers and track usage to support totally flexible billing arrangements.
- Automatic collision notification
- Message clearinghouse. A robust utility to handle messaging to and from any vehicle for its lifetime.
- Vehicle probe data
- Customer relationship management
- Remote diagnostics
- Remote vehicle software updating
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